Introduction

Welcome to MyQuery.ai ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered analytics platform. We are committed to protecting your privacy and ensuring transparency about our data practices.

This policy applies to all users of our service, including visitors to our website, registered users, and customers who use our analytics platform. By using our service, you consent to the data practices described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

Data We Collect

We collect several types of information to provide and improve our service:

Personal Information: When you create an account, we collect your name, email address, organization name, and password. We may also collect billing information if you subscribe to our paid services.

Usage Data: We automatically collect information about how you use our platform, including queries you run, dashboards you create, data sources you connect, and features you interact with. This helps us improve our AI algorithms and user experience.

Technical Data: We collect technical information such as your IP address, browser type, operating system, device information, and log data. This information is used for security, troubleshooting, and analytics purposes.

Data You Upload: When you upload datasets, connect data sources, or input queries, we process this data to provide our analytics services. We treat your data with the highest level of security and confidentiality.

Communication Data: We may collect information from your communications with us, including support requests, feedback, and survey responses.

How We Use Data

We use the collected information for the following purposes:

Service Provision: To provide, operate, and maintain our analytics platform, including processing your queries, generating visualizations, and creating dashboards.

AI Enhancement: To train and improve our AI models, making our query suggestions more accurate and our analytics more insightful. Personal data is anonymized before being used for AI training.

Account Management: To manage your account, process payments, provide customer support, and send you important updates about our service.

Security: To detect, prevent, and respond to security incidents, fraud, and other harmful activities. We monitor usage patterns to identify potential threats.

Analytics and Improvement: To analyze how our service is used, identify areas for improvement, and develop new features that better serve our users.

Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to lawful requests from public authorities.

Marketing: With your consent, to send you promotional materials, product updates, and other marketing communications. You can opt out at any time.

Data Security

We implement comprehensive security measures to protect your information:

Encryption: All data is encrypted in transit using industry-standard TLS protocols and at rest using AES-256 encryption. Your sensitive data is never stored or transmitted in plain text.

Access Controls: We implement strict access controls and authentication mechanisms. Only authorized personnel with a legitimate business need can access your data, and all access is logged and monitored.

Infrastructure Security: Our platform is built on secure cloud infrastructure with multiple layers of protection, including firewalls, intrusion detection systems, and regular security audits.

Data Isolation: Customer data is logically separated and isolated. Your organization's data is never mixed with data from other organizations, and we implement strong tenant isolation controls.

Regular Audits: We conduct regular security audits and penetration testing to identify and address potential vulnerabilities. We also maintain compliance with industry standards and regulations.

Incident Response: We have established procedures for detecting, responding to, and recovering from security incidents. In the event of a data breach, we will notify affected users and relevant authorities as required by law.

Employee Training: Our employees receive regular security training and are bound by strict confidentiality agreements. We follow the principle of least privilege for data access.

Your Rights

You have several rights regarding your personal data:

Access Rights: You can request access to the personal data we hold about you. We will provide you with a copy of your data in a structured, commonly used format.

Correction Rights: If your personal data is inaccurate or incomplete, you can request that we correct or update it. You can also update most information directly through your account settings.

Deletion Rights: You can request that we delete your personal data, subject to certain exceptions such as legal retention requirements or legitimate business needs.

Portability Rights: You can request that we provide your data in a portable format so you can transfer it to another service provider. We support standard data export formats.

Objection Rights: You can object to certain types of data processing, particularly for marketing purposes. You can opt out of marketing communications at any time.

Restriction Rights: In certain circumstances, you can request that we restrict the processing of your personal data while we address your concerns.

Withdrawal of Consent: Where we process your data based on consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at privacy@myquery.ai. We will respond to your request within 30 days and may need to verify your identity before processing your request.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@myquery.ai
Phone: +971585803977
Location: Office No. 43-44 - Al Fahidi Dubai Bur Dubai , UAE

Last Updated: August 26, 2025